During a nine-month trial supported by ImagineH2O Asia, TeamSolve’s generative AI Knowledge Twin™ was deployed in our Capas water supply network and Arayat water treatment plant. The tool streamlined operations by consolidating expert insights, workflows, safety protocols, and troubleshooting guides into an easy-to-use WhatsApp interface.
This technology delivered remarkable results, including 50% time savings for field teams, a 30–50% improvement in scheduling efficiency, and a fivefold reduction in onboarding time for new staff. By shifting from reactive to proactive maintenance, we are also set to improve asset performance by over 20% and reduce non-revenue water in the long term.
“At Balibago Waterworks, we embrace technology like AI to support our mission of providing reliable, sustainable, and resilient water services. Our goal is not to replace people but to empower our employees to work more efficiently and deliver better service to our customers. We thank TeamSolve for helping us navigate this transformative journey,” said Criselle Alejandro, President of Balibago Waterworks.
This partnership reflects our commitment to continuous improvement, setting new standards for innovation in the water sector while ensuring the best possible service for the communities we serve.
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